Terms of sale

1. The seller

Seceda Cableways AG / Funivie Seceda SpA, Via Val d'Anna 2, I-39046 Ortisei (BZ), VAT IT00407540210. The contract is concluded when you receive the confirmation email with the tickets attached.

2. The timeslot

Every ticket that includes an ascent from Ortisei is tied to a timeslot: the window in which you present yourself at the valley station. The window lasts 30 minutes and is valid from 15 minutes before to 15 minutes after.

The window applies to the ascent only. Once you are up you may stay as long as you like, and the descent on an up & down ticket is valid until the lifts close on the stated day.

Tickets without an ascent from Ortisei — descent only, Furnes–Seceda, Fermeda, dog, bike — are valid for the whole chosen day, with no window.

3. Purchase and payment

Online sales for a window close 30 minutes before it starts. Places are held for 15 minutes during payment; after that they are released.

Payment is taken on a Stripe page. Prices are in euro and include VAT.

The maximum order is 10 tickets. For larger groups write to us: we prepare the order and a suitable window.

4. Children, junior, dogs and bikes

Children from 0 to 7.99 years travel free when the ticket is bought together with an adult's: this is a condition of the price and is checked at purchase. Junior from 8 to 15.99 years. A free ticket still has its own code and must be presented.

Dogs and bikes have one code each, cost €7.00 and take no capacity in the window.

5. Changing date and time

You may move an unused ticket to any later window with space, the same day or another day in the season, free of charge and by yourself, until the booked window starts. After that, only at the cash desk.

No refund is given for a change of plan or for not travelling: an unused ticket can be moved within the limits above, but not refunded.

6. Lift closures

If we close a lift because of weather, safety or maintenance, everyone holding an unused ticket receives an email and chooses between:

• moving the date, free of charge, to any day in the season with availability;
• a full refund of the amount paid.

Without a choice within 7 days we issue the full refund automatically.

A ticket that has already been scanned is not refundable: the ascent took place. In the event of a sudden closure, the operator brings everyone on the mountain back down.

7. No-show

If you do not appear in your window and did not move it beforehand, the ticket is lost.

8. Passes we do not accept

Dolomiti Super Summer cards are not valid on the Ortisei–Furnes, Furnes–Seceda and Fermeda lifts. The Gardena Card is sold at the valley station cash desk only and is not available on this site.

9. Carriage

Carriage is governed by the conditions displayed at the cash desks and by the applicable cableway regulations. The ticket is personal and non-transferable. The operator may suspend the service for reasons of safety, weather or force majeure.

10. Right of withdrawal

Under Art. 59(n) of the Italian Consumer Code, passenger transport services with a specific date or period of performance are not covered by the 14-day right of withdrawal. The protections in sections 5 and 6 above still apply.

11. Complaints and jurisdiction

For any problem write to info@seceda.it or call +39 0471 796 531. For consumer disputes the court of the consumer's place of residence or domicile has jurisdiction, if in Italy; otherwise the court of Bolzano. The European ODR platform is available.